Frequently Asked Questions

You may contact us via online chat or via telephone. If the account number showing on your credit report begins with C100 please call 1-800-878-5165. If the account number showing on your credit report begins with E100 or CHIL please call 1-888-322-3245.

The creditor or provider of service and date of service are listed on the initial letter you would have received from Eagle Accounts. If you do not have that letter, contact us at 800-878-5165 or use our online chat service.

Eagle Accounts does not report accounts to the national credit bureaus for at least thirty days after the first letter is mailed. If the date on your letter is less than thirty days ago, your credit has not yet been affected. If more than thirty days have elapsed, please contact a representative at help@eagleaccounts.com

Generally seven years, even after they are paid.

The cumulative interest may be growing.  Contact our office for specific details regarding your account.

No.  Our collectors are trained to be polite and professional.  They understand difficult economic times. Their job is to help you resolve your issues.

Absolutely.  Call us back and ask for a supervisor or a different collector.

Yes.  Payments are processed securely and adhere to all federal and state security laws.

To dispute your account, go to our Bill Dispute section and follow the instructions provided there.

If you have legal representation, we will contact your attorney to work out full payment of your debt. Eagle Accounts has experience working with legal firms throughout the state. For more information, please contact us.

Contact us by phone (317-887-5165 or toll free 800-878-5167) or email help@eagleaccounts.com.

A manager will review the incident.

You may pay by credit card (Visa, Mastercard) or e-check on this website. There is a $3.00 charge for credit card and electronic check payments.

You may also pay by telephone: Call 888-322-3245 for governmental accounts, or 800-878-5165 for all others.

Or, you can mail your payment to:

Eagle Accounts Group, LLC
PO Box 17400
Indianapolis, IN 46217

Be sure to include the account number on the check.

Use our Live Support Online service found in the upper right hand corner of this page. You can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email us with your question. Please provide sufficient detail so we can route your inquiry to the appropriate representative:

help@eagleaccounts.com

Several counties are now cleaning up support docket fees. Much like child support, they continue until the case is closed. Also similar to a child support order, you don't get a reminder each time they're due.

The collection fee is authorized by Indiana Code 5-22-6.5-3. Many governmental offices believe that these fees charged to you are far less than court cost, travel expense, and missed time from work that a lawsuit would cost you.

The Annual Support Fee, commonly referred to as a docket fee by County Clerks, is a yearly fee assessed per Indiana Code 33-37-5-6 on an action in which a final court order requires a person to pay support or maintenance payments.

Please contact the Bureau of Motor Vehicles for this information. Their number is 317-232-2840, or visit them at www.in.gov/bmv.

One Driver, One License, One Record. What that means is the states (except Georgia, Massachusetts, Michigan, Tennessee, and Wisconsin) share information concerning license suspensions and traffic violations of non-residents and forward them to the state where their license is considered the home state. That state would then suspend the license until the state issuing the information lets them know this is taken care of.

You may pay by credit card (Visa, Mastercard) or e-check on this website. There is a $3.00 charge for credit card and electronic check payments.

You may also pay by telephone: Call 888-322-3245 for governmental accounts, or 800-878-5165 for all others.

Or, you can mail your payment to:

Eagle Accounts Group, LLC
PO Box 17400
Indianapolis, IN 46217

Be sure to include the account number on the check.

Use our Live Support Online service found in the upper right hand corner of this page. You can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: help@eagleaccounts.com

Please contact your insurance company before calling Eagle Accounts. They can advise you if your insurance was billed, how much they paid and whether there is a balance remaining that is your responsibility.

The Financial Policy of the provider calls for guarantors to be responsible for collection agency fees should the account be placed with an agency.

Sometimes they do. You need to check with your doctor's office.

You may pay by credit card (Visa, Mastercard) or e-check on this website. There is a $3.00 charge for credit card and electronic check payments.

Or, you may pay by telephone: Call 888-322-3245 for governmental accounts, or 800-878-5165 for all others.

Or, you can mail your payment to:

Eagle Accounts Group, LLC
PO Box 17400
Indianapolis, IN 46217

Be sure to include the account number on the check.

Use our Live Support Online service found in the upper right hand corner of this page. You can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: service@eagleaccounts.com

You may pay by credit card (Visa, Mastercard) or e-check on this website. There is a $3.00 charge for credit card and electronic check payments.

You may also pay by telephone: Call 888-322-3245 for governmental accounts, or 800-878-5167 for all others.

Or, you can mail your payment to:

Eagle Accounts Group, LLC
PO Box 17400
Indianapolis, IN 46217

Be sure to include the account number on the check.

Use our Live Support Online service found in the upper right hand corner of this page. You can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: service@eagleaccounts.com