Frequently Asked Questions

We recommend that you bill your patients for 90 days once insurance information is exhausted.  Send a statement, past-due statement and final statement.  If you have the time to call your patients, that can be worthwhile too.

No. We have the ability to accept only a few accounts or thousands of accounts.

We do have a general contract that we require to be signed. There is no term length commitment in the contract.

We collect through a blend of letters, phone calls and when necessary legal action.

Yes, if you want us to pursue legally.

You can place accounts via fax, email, through our FTP site, or through our secure online web portal.

No. We get paid only if we collect on a delinquent account. There are no sign up charges or upfront fees.

That is not a problem. We have access to several different skip-tracing vendors to obtain addresses, phone numbers, employers, and even social security numbers.

We place all accounts, with the top three credit bureaus unless you request we do not. This is normally done between the 30th and 45th day of collection. It is important that when payments are received in your office you update our information as well so the data being reported to the credit bureaus is timely and as accurate as possible

Yes.  If the check(s) are more than ten days in the future, you must notify the check-writer before depositing the check.

Maybe.  Your patients must consent to the fees.  Specific verbiage needs to be on your financial policy that they sign.  Contact us for examples.

Not really.  Most people understand that they need to pay their account.  Our agents are certified and trained to treat your patients politely and professionally.  You will notice that many patients want to return to your practice after they pay their accounts.

Yes, contact us and we will set up a secure FTP account for you.

We send status reports the same day you request them.  If you prefer, they can be set up monthly or quarterly.

Both parents are responsible for their children's medical bills, regardless of what a divorce decree may say.

There are two consumer bankruptcies- Chapter 7 and Chapter 13.  Chapter 7 will discharge the bill, there is nothing you can do.  Chapter 13 is a repayment plan, file a claim and wait.  Sometimes it is several years, but there is a good chance you will collect a portion (and sometimes all) of the balance.

If both parents are listed on the bill, the one who did not file is protected by the stay during the length of the bankruptcy. The other party cannot be pursued whether they are a spouse or a friend during this time.